Mar 152018
 

The official sign on Tulip Toy Gallery's front door notifying customers that the business has shut down and cannot legally sell anything. This location housed the Vamp Silicone production center. Tulip and Vamp Silicone are sister companies. Last July it appeared that Tulip Toy Gallery and sister company Vamp Silicone were gone for good – various people reported that a few Tulip Toy locations were shuttered, and the Tulip and Vamp websites were down. The phones were down. Customer emails weren’t being answered, either; a fact that by itself wouldn’t lead us to think the company had closed completely; we’ve been reading about problematic Vamp Silicone orders for a while now on Tumblr and elsewhere – since 2014, at least. On Tumblr there were reports of some customers were getting their orders completed; some completed, but incorrect, and some never completed. I’d made the decision to recommend that my readers not purchase from Vamp directly and only purchase Vamp premade items from reputable retailers.

Not too long after we discussed this apparent closure on Twitter, Camila Klinger (owner of both Tulip and Vamp) sent out an email to retailers:

Vamp Silicone has a deep passion for, and commitment to, hand-making creative silicone adult novelties. As a small LGBTQIA owned and operated business making functional and high quality toys, we take great pride in serving our community.

Recently our company has gone through a hardship. During this difficult time it has also been an opportunity to regroup and meticulously plan an exciting future for our products and we are happy to announce that our production will resume next week, starting August 1st, 2017.

They never did resume production and emails were still left unanswered. So, what happened?

Negative Online Reviews

There are negative reviews on Facebook but not a ton – of course, that doesn’t mean there aren’t a lot more disgruntled customers out there who lost money. There are a few Better Business Bureau negative reviews. The Vamp Silicone Facebook page is gone, but both Twitter accounts still exist (but with no recent activity). The Vamp Instagram account is still up, with no activity for almost a year. There are a lot of negative Google reviews for Tulip Toy Gallery’s physical locations – citing they didn’t receive product or refund – and all locations are listed as “permanently closed” on Google and Yelp. There are some tweets about unfilled/non-refunded orders, too.

The reviews have a lot to say1 – this is just a sample of the ones I’ve found for Tulip and Vamp:

“It was an item that for some reason they don’t actively carry in stock, so the woman working told me I’d have it in 4-10 days by mail. 2 weeks pass and nothing. I tried calling the store over and over again and the line was not in service. I finally make it back to the store and the person working that day says that the first person spoke in error, that it’s not 4-10 days, bur 4-10 weeks, and that if I want I can email the manager for a refund. I give them the benefit of the doubt and wait the 4-10 weeks. 11 weeks after ordering and still nothing. I emailed the manager and have had no response after waiting a few weeks. I just went into the store the other day, only managers can issue returns, but they only work from like 3-5. The woman working took all my information and told me that the manager would call me the next day (after apologizing profusely) since I work and can’t make it in when the manager is in. No phone call. I have had it. This place has essentially stolen over $100 from me and I plan on reporting them to the Better Business Bureau. This is absolutely ridiculous.” (Tulip) (see follow-up report number 1 below)

“This place is an absolute effing JOKE. I placed an online order back in May. MAY!!! I’ve called numerous times and sent several emails to find out the status of my so called “processing” order. Their phone is disconnected and no one has responded to my emails. Absolutely AMAZING business etiquette. NOT!!” (Tulip) (see follow-up report number 2 listed below)

“I recently ordered an item and waited a week, finally I emailed inquiring about the item and why I have not received it and requested a refund.. received an email two days later stating that it was out of stock and were waiting to receive it to send to me.. and that a refund can take up to 30 days.. I emailed asking if I’m going to receive a confirmation about the refund being processed … haven’t received a response back. If I do not receive my refund within the time specified will be reporting to better business bureau.” (Tulip)

and a follow up to that review was: I received a call that they processed the refund two weeks ago and the funds have not made it to my account.. I have called and emailed the phone number is now temporarily disconnected!!!! So upset at this point. Going to file a claim at this point.” (Tulip)

“Still unable to get in contact, I have emailed and Facebook messaged as phone is dissconected they have read my Facebook message but have failed to reply my order of $180 worth of stuff has still not arrived it has been 8 weeks!! Give me an explanation and deliver the product I have paid for or give my money back!” (Tulip)

“Placed an order towards the beginning of July, understood it would take a bit of time since these are oftentimes handmade items, but it is now nearing the end of September and my order is still marked “processing.” I contacted them September 18th requesting the status of my order, and told them if it still wasn’t ready, I wanted a full refund because at this point I was out $80 for nothing. Still no response, emailed them again tonight (09/20/2017) and threatened to file a complaint this time if no one tells me what the heck is going on. At this point I don’t even want my items, I just want all of my money back, but I read someone else’s review and it seems they never got a refund… Fingers crossed. ” (Vamp)

” I placed an order on August 7th and my credit card was charged for the purchase. I have emailed several times to check on my order that I still have not received as of September 14th and have not had any response from this company. I am concerned that this company has taken my money and I will not receive product or refund. ” (Vamp)

But as early as last summer a fellow sex toy review blogger visited their main location and had nothing but good things to say.

Behind the Scenes of Tulip Toy Gallery and Vamp Silicone

Because of my tweets last year asking about the companies an anonymous source reached out to me recently to shed a little light on the mystery of Vamp Silicone and Tulip Toy Gallery2. Back in October 2017 an official sign was placed on the door to let people know that Tulip Toy Gallery (the main location and, by that time, the only location still open) was legally shut down and not allowed to sell anything. That was the last time any employee went to work.

The customer complaints paint some of the picture, but then it gets worse. I was told they kept their doors open – both brick and online – with a severe lack of stock at Tulip and a lack of silicone at Vamp. The source says that they “ran out of silicone” for production of Vamp dildos back in May of 2017, but had unfulfilled orders reportedly going back as far as 2016. When customers would reach out for their refund they would be told that it had to be approved by the owner who I’m told never (or rarely) approved the refunds.

With regards to Tulip Toy Gallery unfulfilled orders, I was told that employees were reportedly instructed to lie to customers and say that there was a delay with the distributor and their order would be in soon. Soon never came. After the employees were told to lie to customers, I was told that Camila would eventually reach out to the customer (most times) and tell them the refund was in process but could take up to 30 days to go through – but reportedly most people never received a refund. 

I was also told that towards the end of being in business, Tulip Toy Gallery barely had any actual stock to sell in their store and there were reportedly as many as 75 customer orders as of October 2017 that needed a refund from Tulip Toy Gallery or Vamp Silicone.

All of this information has been verified and deemed accurate by a second anonymous source.

I’ve looked up business licenses and cannot find any that match the address of Tulip/Vamp, the name, or other reportedly connected names such as Three Red Peaches. If a business license is suspended or revoked for something like unpaid taxes it could be reinstated when the taxes are paid. I am unsure how a website could be owned and operated without a business license, as I do not understand law to that degree.

Reaching Out to Upset Customers

I was able to reach a few of the people who’ve left reviews; I wanted to see if they received a refund or the items they ordered.

The first person responded: “No. And the bank couldn’t give me back my money because by the time I knew there was an issue, it was beyond the limit of time they allow to contest a change.” This person had gone back to the store repeatedly, and ended up waiting a total of 4 months because of the delays the employee kept giving them – first the 4-10 days by mail delay, then the 4-10 weeks they claimed to have originally told them to wait. I asked if they reported it to the BBB, and they said “I did. The BBB didn’t/couldn’t do anything. They eventually closed the case.”

One person said that they did not receive a refund or product; they “even contacted Vamp and told them what had happened.. suggested to them that the same thing has happened to others as evident in the comments. Never received an email for phone call from Vamp either.”

One person did get their money back – it seems that complaining to the Better Business Bureau helped: “One of the workers reached out to me personally on her own private fb page so she fixed it up for me. the company itself kept ignoring my messages on there Facebook page and emails as there phone was disconnected. I only heard back from the lady when I lodged a complaint from some organisation in America and they actually contacted tulips on my behalf. I sent about 10 Facebook messages and 4 emails all up and every message on Facebook I could see that they had seen it and ignored.

Great! I told her I was glad she had gotten a refund, that two people I’d spoken to thus far had not. She continued: “Yes well I only had mine refund by a worker who said she was horrified hearing someone else that worked there telling her about my complaints so she personally got in touch with me and refunded me.” I was also privately wondering how an employee could have issued a refund when anonymous sources confirmed that only Camila could authorize and put through refunds. Because the messages were exchanged via Facebook, I asked her if she had their name and would pass it along. Her response? “Camila Klinger”. When I told her that Camila was not an employee, she is an owner, she said: “That’s weird she said she was one of the workers and she had not been there for that long and was not aware.”

I also was able to reach Autumn, who had sent out a warning last summer via Twitter as linked above and who had, by November, still not received product or refund. She confirmed that no refund has been issued yet. Autumn tried to contact Vamp by email, Instagram, and by calling Tulip Toy Gallery to no response.

Response from the Owner, Camila Klinger

Camila has been responding to my emails over the last week, and this is what I’m allowed to share3:

“Thank you for bringing possible pending refunds to my attention. We were operating with limited resources during a very challenging time and it’s possible some customers were not properly refunded for their orders. As I previously expressed, I’ve been working to regain access to restricted accounts, working to retrieve dispute activity and will work with the companies to release funds if needed. To help remedy the situation and take care of customers I have posted the following notice.

As for the other allegations, I believe there are some misunderstandings. Since my current focus is on past customers, I will keep this brief and to the point:

I have never instructed employees to lie to customers and I have never myself lied to any customers.

If Vamp took orders, it’s because we were equipped to do so or had inventory to offer in the meantime during silicone shortages. Many times we didn’t expect silicone shortages to delay as long as they did. While things weren’t all handled well, we would not have acted recklessly in the way that your sources have characterized.

I believe honestly and in good faith that these are misunderstandings and I would like to work hard to clarify them.

Needless to say, Vamp and Tulip are tiny, independently owned businesses. We operate in a highly competitive market place and in an economic landscape that offers virtually no incentives for small businesses such as ours. Loans and other funding options for adult type businesses add to the challenges. We do the best we can. There were a lot of financial hardships that led to the closing of the company, there were problems that weren’t handled well at the time, all I can say is that we will work hard to, and I hope we will, do better in the future once Vamp is again fully operational.

As for Tulip, I am working on a statement as well. I have a part-time job working nights and so I am doing the best that I can with my limited time and resources. But this will be addressed ASAP, I can guarantee that to you.”

Camila also included in her email to me a list of positive customer feedback quotes. I don’t doubt that over the years there have been many satisfied customers. There are plenty of positive reviews on the web, visible at the locations I’ve linked already.

I do want to note that Camila seemed to take it very seriously when I informed her that there appeared to be outstanding Vamp Silicone orders that are due a refund. At this time I don’t have any information on outstanding nonrefunded Tulip Toy Gallery orders, but will do my best to press more for answers on that. There is more evidence of outstanding Tulip Toy Gallery orders than Vamp Silicone orders but it should be noted the Vamp Silicone Facebook page has been gone for some time, and we cannot know about reviews that may be been on that page.

While my initial email to Camila focused a bit more on Vamp than Tulip, I am still trying to get more answers about Tulip. I have asked many specific questions and not received the specific answers I would like to see. Camila is citing a lack of time and a preference to focus on cleaning up issues with Vamp and Tulip that I have brought up (in regards to orders). I have asked, specifically, about points the anonymous sources made such as the number of outstanding orders, the fact that Vamp ran out of silicone in May, the issues with refunds and the reportedly purposeful delays of refunds.

My interpretation of the most recent email leads me to believe that Camila may attempt to revive Vamp Silicone in the future.

~   ~    ~    ~    ~    ~    ~    ~

My aim for writing this post is to ensure that customers are well-informed. I hope that this post finds anybody who has still not received a refund; if that is you, then please contact me or respond in comment to this post. I would hope that Camila will ensure you get your overdue refund, and I will pass on all information of overdue refunds. 

During my investigation and contact with Camila she began working on ways to refund the outstanding Vamp Silicone orders I discussed. There is currently a page up at Vamp telling customers how to get their overdue refunds. Email all of your order info to vamprefunds@gmail.com. When writing, please include your order information and any other relevant details.

It should be noted that if you are a customer having problems with an order, do not let it go longer than 28 days4 before you contact your bank to reverse the charges.

I hope that anyone who has shopped at mytulip.com or vampsilicone.com will find this post if they are overdue on a refund. I would also hope that anyone deciding on whether or not to shop with them finds this post, to better make their own informed decision about shopping there. I don’t know the future of these two businesses, but mytulip.com is currently operating and taking orders.

I have withheld my personal opinions and speculations from this post for legal reasons, but have left the comments open for others to express their own opinions, share experiences and ask questions. I hope that any questions others may post here will also be answered by Camila.

I will update this post if I get new information.

  1. I have screencapped receipts for all of these in case these reviews ever get removed
  2. It should be noted that, at first, this source was only telling me information to answer my questions, not with any intent on me passing the information on. At first, everything said to me was off the record, but we talked about it and they changed their mind
  3. note that there have been prior conversations that I have not been given permission to share
  4. all banks/credit card companies vary so double check how long you have to contest charges
 Posted by at 10:05 am
Mar 062018
 

Coconut Oil and Silicone Sex Toys - A jar of coconut oil is surrounded by various silicone sex toysThe world is divided on their feelings about coconut oil as lube, but I didn’t know that people truly believed that coconut oil and silicone sex toys were incompatible. It doesn’t work well as a lube for everyone; it’s not the perfect lube (there isn’t one perfect lube). But it does work well for many folks! It’s not good for those who use condoms – unless you can use the hard-to-find polyurethane or nitrile condoms – but it is great with all body-safe sex toy materials.

I’ve talked about the fact that coconut oil and silicone sex toys are compatible but then recently a sex toy shop published a Very Incorrect article on why they hated coconut oil as lube. Among their many opinions touted as (incorrect) facts was that they claimed it would destroy silicone sex toys, making them look “decayed”. That’s…that’s not a thing that happens…ever.

Despite myself and other bloggers chiming in about their long-time use of coconut oil lube with silicone sex toys, the shop’s social media manager was not swayed and they got really shitty with folks. But since they were not the only ones surprised that coconut oil and silicone sex toys can have a long, happy marriage I decided to run a little experiment. Y’all know how much I love experiments.

Geeky Metrics

I wanted to be sure I could tell you that there was no change to the silicone with no doubts, so I had to use proof beyond my pictures and my words. I borrowed a durometer to tell me the shore strength (squish level) of the sex toys before and after their exposure to coconut oil. I weighed them in grams to make sure that no oil was absorbed. I photographed them before and after each time they bathed in coconut oil.

Coconut oil and silicone sex toys - showing various silicone sex toys with coconut oil on themThe first time I put the coconut oil on the sex toys I had melted the oil and brushed it on with a basting brush. I did it this way because once the coconut oil is in your body it’s warmed up enough to liquify. But this meant that I was worried there wasn’t enough oil on the sex toys to be convincing because the oil slid right off the shiny Tantus dildo and dripped off the others in slow motion. Because we keep our house temps at 68F, though, the melted oil eventually solidified on the sex toys. I waited 30 minutes before I washed and dried them. 

The second time around I scooped out some slightly-softened-mostly-solid coconut oil and spread it on the sex toys. This time I left it on the TPR toys for only 2 hours and decided to leave it on the silicone sex toys overnight. The coconut oil and silicone sex toys marinated for 15 hours the second time.

Coconut Oil and Silicone Sex Toys

My first test time of 30 minutes “marinating” the coconut oil and silicone sex toys was based on this poll I ran asking people how long their sex toys were usually covered in lube.

My second test time of 15 hours1 was because I wanted to make sure that a cumulative effect of many uses would also not have any effect. I was too impatient / couldn’t gaurantee the consistent cleanliness of my kitchen to run 5 or 9 half-hour tests so I figured that a long exposure would be fine. 

As expected, the coconut oil had no effect on the silicone. There was no absorption of oil into the silicone. There was no change in shore strength. There was no “decayed” look. There was no effect: coconut oil and silicone sex toys are perfectly compatible.

Coconut oil and silicone sex toys - close up views of silicone sex toys before coconut oil was applied and after the final 15 hour test

Coconut Oil and Fun Factory Toys

It came to my attention tonight, thanks to Epiphora, that it does void the warranty on Fun Factory toys if you use coconut oil or other oils – however, it’s not because of the silicone. I find this kind of ironic because one of the toys I tested was Fun Factory. WHOOPS. The toy is fine, though. Anyway, it’s because oil damages their plastic handles / the controls. I’ve never personally experienced any issues with coconut oil and other plastic sex toys or their plastic handles but I cannot tell you to risk voiding your warranty when the manufacturer is so explicit.

Which Coconut Oil?

I did my tests with “extra virgin, unrefined” coconut oil. When I first did my research on coconut oil as a lube information seemed to point to unrefined, organic, extra-virgin as being the “best” and healthiest. Refined goes through processes to sanitize it but those processes also destroy a lot of the good stuff. According to LiveStrong:

Of the two options, refined oil remains a cheaper choice. While the refined product still contains the valuable medium chain fatty acids, the damage done to many nutritive factors such as the polyphenols during processing means that the unrefined oil stands out as a healthier choice.

Some refined coconut oils can have partially-hydroginated fats added in, which could increase the pore-clogging factor of oil for some people. I think that as long as you make sure it has nothing added and it’s organic, there’s no harm. Fewer benefits, but reduced cost.

If you’re someone who is most worried about pores being clogged because you’re prone to that then you could try liquid coconut oil – it has the solidifying fat removed so it’s considered non-comdedogenic. Of course this is also the most refined and it removes most, if not all, of the health benefits you may want from coconut oil (anti-fungal, anti-microbial, etc).

You can also try out the new options on the market that are specifically marketed as lube, which includes Coconu and Sliquid. Both are combinations of various plant-based oils and butters; I have no idea how much of the anti-fungal -microbial properties would remain in these lubes so if that’s an aspect that is important, go back to unrefined coconut oil. It’s also considerably more expensive that buying plain coconut oil – 2 ounces of Sliquid is $12, but 32 ounces of organic, unrefined coconut oil is $14.

There are no studies on coconut oil as a lubricant that I’ve found, but a number of studies showing that coconut oil is great at killing candida. I’ve found a study on mineral oil and vaginal use, which is bad, but not coconut oil. No studies talk about the pH because, as far as we know, oils don’t have a pH. Some people have reported increased vaginal infections with coconut oil and feel it’s down to the fact that oils can help bacteria hang out for longer in your vagina – they can, but unrefined coconut oil is anti-microbial. So what could be the problem?

Well, it could be how you’re getting the coconut oil on your bits. Are you digging a finger into the tub of oil? You’re introducing bacteria. I suggest “decanting” an ounce of oil into a smaller container with a lid. The article linked above also suggests that using too much coconut oil can disrupt the flora balance and make an existing yeast infection worse, not better, so it’s a delicate balance. People who easily get yeast infections may want to take caution.

“The fact that coconut oil kills candida and yeast can help with yeast infections and candida issues, but can also cause a healing crises or candida die off when used internally. If you have never used coconut oil internally before, start with a 1 teaspoon (5 grams) and test your body’s response.”

A little goes a very long way with coconut oil as a lube.

Oil and Silicone Elsewhere

A few months ago the myth of “silicone toys touching in storage” came up again on social media in part because of Lovehoney’s incorrect assertions that some silicone wand toppers shouldn’t be used on silicone-headed wand vibrators and my jar experiment of a few years ago didn’t seem to be “enough”. I went to a kitchen supply store, I looked around my own house and pointed out the many many silicone kitchen ephemera that exists peacefully as a group, all touchin’ up in each others’ business. The silicone items at the kitchen store touching in long-term storage. Nothing. Happens.

People seem to forget that silicone exists in the world outside of sex toys. Silicone wedding bands, and gasket rings, and various kitchen and bath items, and cell phone cases. How many times do you use oil in your cooking and baking and it comes in contact with a silicone item? For me it’s a lot – spatulas and basting brushes and measuring spoons. Many people wear a silicone wedding band and I’ve not heard of one problem with the band being destroyed due to contact with oils. They don’t warn you in the care instructions to avoid oil.

Like the myth that silicone-touching-silicone will result in damage to your sex toys I think this myth is something that has hung on from the unchecked industry issues of companies or retailers saying that something is silicone when it’s actually TPR. If your sex toy is damaged, melts, deforms from storage or oil? It’s not silicone. You’ve reached an timely end in your adventure, now turn back to page 14 and start over, this time by flame-testing that sex toy to make sure it’s actually silicone.

Bonus Section: Coconut Oil and TPR

I expected to see visible destruction given the results of my jar (the liquid in the jar is the oil that’s leached out of the toys and my theory is that that speeds up and encourages more breakdown of material). What actually happened mildly surprised me. 

I could not find any change in the texture or softness of the two TPR sex toys. One was more firm than the softest silicone and one was so squishy it reminded me of a masturbation sleeve and it was softer than the Shore A durometer could measure. What I did notice, however, was how the oil behaved. The liquid oil on the TPR never solidified. The solid oil on the TPR started to melt AND seemed to draw out some of the oil in the material. You can see the differences in this video. The oil on the cutting board beneath each TPR sex toy was slightly sticky, too. 

I even left the softer TPR dildo in contact with coconut oil for an entire day – the coconut oil in the dish solidifed (I’d melted it) but the oil I’d put on the dildo was gone and the oil that dildo was touching in the bowl also remained liquid. It’s really strange. I couldn’t see any damage like visible material distortion or anything but I could see some literal holes in the dildo that teared easily when I pulled on the material a little.

Without having access to more in-depth scientific tools I can’t tell you exactly what happened to the TPR. It’s a known thing in the industry that you can’t mix TPR or PVC with oil lubes so this wasn’t a thing to prove – it was merely a “compare and contrast” and “because I can” addition to the test.

 

Do you use coconut oil as lube? What have been your experiences?

  1. In the video I said 10 hours but that is because I have no concept of time, and guessed. But when I looked at my IG post from the day before to see when I’d actually put the oil on the toys the second time, it said 15 hours
Aug 202017
 

My Blacklist of companies I don’t support is long and growing – companies seem to only be added, not removed. Until now. So why now, why Blush Novelties? The answer is complicated, yet simple. The answer is Ducky Doolittle. She recently started working there and she is a long-time sex educator that I have immense respect and adoration for. She is basically Saint Ducky of the Doolittles, Sex Toy Company Whisperer. She has ethics that line up with my own1, but she has insight into the industry that most of us don’t have: behind the scenes. I did not make this decision lightly; I took 5 months to wait and watch and ask questions.

Blush Novelties divider image 1

January 2016 – Blush got on my Blacklist last year when it was discovered that they’d copied the Tantus Uncut – they’d copied other Tantus designs years prior, but this one was new and happening in the age of social media call-out. Yet they didn’t get put on my Blacklist because of the copycat designs – that was probably 40% of my reasoning. Shevibe doesn’t carry the Blush products that are copycat designs so I figured I would simply never recommend those designs. The seething rage came from what happened as a result of that Twitter call-out. Their social media manager at the time denied the accusation but the dildo designer confirmed how they’d come up with the design and how it was impossible that it was anything other than a direct copy. The social media manager in charge of accounts during this Twitter call-out proceeded to lose their shit on Metis Black and every single blogger supporting Tantus. They hurled accusations and sharp words. Their behavior on Twitter was so reprehensible that it caused many bloggers to boycott them. My anger was evident in last year’s post, to say the least. We didn’t know who in the company had said those things, if it was a “random employee” or someone higher up. Over a year went by, quietly, before Ducky arrived on the scene. Because no one knew what to do with the social media accounts until she came aboard I remained blocked on Twitter for quite some time!

March 2017 – Ducky reached out to me via email, knowing how I felt. I asked a lot of questions and I wasn’t shy about sharing my opinions. This one answer from her five months ago made me open to working with Blush in the future: “The work I do is very subversive. It’s not about one sex toy. It’s not about one sex toy manufacturer. I work first for the end consumer. Second, for the undervalued worker. Being a feminist and working for a feminist adult company is the easy street. I prefer moving mountains, one little nudge at a time. And that is why I said about Blush, “this is a company I can really help.” They are trusting me and I am going to do right by them.” 

August 2017 – Then at Woodhull I had the chance to talk to her more; I decided that an interview was the best format because her words are what changed my mind and I want to pass that on. Ducky doesn’t take jobs where she can’t educate and make a difference and speaking with her it was crystal clear that Blush is the right mix of everything she needs – a good foundation and willingness to be bettter. I trust Ducky to guide this company and keep them on the right path. I believe Ducky when she tells me of the changes that have been made and the different direction this company is taking. I have been impressed with their new, affordable silicone sex toys and now feel comfortable recommending those items without any reserve. 

Blush Novelties divider image 2

Can you tell me a little bit about why you chose to work for Blush? 

I have a unique insight into North American pleasure product companies in part because I had been working as a buyer for a large distributor. This meant I worked with all the major brands. I had meetings with their team and got to know the companies more intimately. When I was ready to leave my position with the distributor I gave a lot of thought to who I might want to work with. Blush was at the top of my list.

The simple answer why I choose Blush is because it is a young company, with lots of potential. Blush also has a very creative, diverse team. The owners like my frankness and value my experience, my integrity, and my creative input. I felt like “here is a company that needs me and that I could have a real, honest impact on”.

Some of the older companies are buried deep in their mindsets when it comes to the products they create. They are big and when it comes to change and innovation it’s like asking an ocean liner to turn; they are slow. Blush is open minded, nimble, and full of unstoppable energy.

An issue some bloggers have had with Blush is their copying of the designs of other brands. Can you tell us how this happened?

I was not with Blush when that happened, but I did have honest conversations with the teams inside the building over the impact that has had on our reputation. One of the issues I believe Blush has faced is that we are not a large company, but the company has ambitiously sought to be competitive with the larger companies.

With larger pleasure product brands, creating “like products” is very common. Often, they are importing from the same manufacturing facilities and just putting their brand on the packages. Other times big sex toys companies move more like the fashion world. By the time one designer has a style hit the end of the runway at a show, there are multiple companies drawing and cutting a pattern for something of that style. I am not saying it’s right, but it is the way big business often runs. It doesn’t matter if it’s potato chip flavors, make-up pigments and packaging, book publishing, fashion, or sex toys. Big business is brutal.

Today Blush is pulling away from that model. We are very tuned in to consumer reviews, we spend a lot of time with retail store staff members to get their feedback, we have grown our creative team, and we have more designers who work to engineer our own motors and casings with a lot of care. I can say that Blush hears loud and clear how making like products impacts both bloggers and loyal consumers. I hope sexuality writers feel proud and continue to give honest feedback. As for how Blush products are being designed today? Almost every product in production moves across my desk as we move it though the prototyping phases. I get to assess the worth for the buying public. I get to give feedback on design, and how to enhance designs to best fit pleasure anatomy. I get to write the product descriptions and features for upcoming Blush products.

*Lilly’s Note on this topic: It may be “how things are done” in the business, but I don’t like it. I do, however, have faith that Ducky’s conversations with the owner about this topic have happened, blogger & consumer input has been noted and I feel that it’s unlikely to happen again. A promise? No. But if they do it again my support may be pulled and Conversations Will Be Had.

A larger issue that caused a number of bloggers to dislike Blush and stop recommending them had little to do with their products and much to do with the way one social media manager treated us in 2016. You obviously weren’t there and don’t know the mindset of that person but does Blush understand overall that that can’t happen again?  Even when you’re someday not working for them? 

I know it was very hurtful for the bloggers who were engaged with Blush at the time. I am sorry that happened. It is my understanding there was an immediate shift that happened inside the company when the social media upset happened. I want the bloggers who were involved to know you had a positive impact on the Blush brand. We appreciate you for it.

The first thing Blush did was let that person go. The company then pulled back from social media for a while to assess how and why it happened, and how we could work to make sure it never happens again.

It’s kind of like when you have a bad experience at a restaurant. If it’s just one receptionist or server who does you wrong, it’s easier to forgive them and go back to that establishment again. But if the whole restaurant is full of rude and thoughtless personnel, then I would be forced to look at the top of the company, the managers and owners to see where the real problem lies.

Blush has made mistakes, but we own them and we work to be better and do better. I am happy to say I really trust and enjoy the owners at Blush. They are ambitious, but they also have open minds and hearts. The Blush staff is happy. My experience is that is hard to find in any industry. I can’t make any promises for what the future holds for any of us, but I have put my career and my family in their hands. As long as I am here, I will always seek to care for consumers, bloggers, retailers, and the Blush staff to the best of my abilities.

Blush Novelties divider image 3

Many folks have lumped Blush in with companies like Topco, Doc Johnson, NS Novelties due in part to the many more-porous materials used and the titillation packaging used on their older lines. Can you tell me how Blush is different, now? I understand they’ll never go fully silicone but are they making a shift to using better materials more often? 

We make products to meet the market demand. To be honest, most of the market is not buying the products that bloggers love to own and review. Your average per customer purchase in a brick and motor store is about $35. At Blush, we seek to please the average consumer by making higher quality products at affordable prices.

We love the highest quality materials. And the highest quality materials have been gaining more and more space in our catalog, for sure! The only porous material we use is our own proprietary blend of TPE. We use TPE because we can create the most realistic feeling strokers and dildos with soft TPE. Yes– it’s porous, intended for single person use, needs to be washed with care, and will not have a very long lifespan. As long as consumers enjoy TPE, we will seek to make the highest quality TPE on the market.

Most of our products however are made of non-porous silicone, ABS (hard) plastic, bioplastic (recyclable and corn starched based), or our proprietary blend of non-porous PVC2. Everything is tested by a Bay Area Compliance Laboratory Corp, an independent testing facility. These tests confirm all Blush products are made from body-safe materials3 and meets or exceeds international safety standards as set forth by CE, RoHS, REACH, and POP directives.

For the readers: Blush Novelties talks about their porous products being body-safe, but a Swedish Chemicals Agency tested random sex toys purchased at European retailers and found a supposed Blush product that failed one of their tests. After notifying Blush, who noted that they don’t sell products to that retailer, they found out that their products were being cloned (right down to the packaging) but made using unsafe materials. Since this does and will happen (with any brand), how can customers be sure that they’re getting a genuine Blush Novelties product? 

At this moment, it would be hard to know. Most of the knock off business happens on Amazon and Ebay but if you are buying from a quality retailer then you can feel safe. Soon you will see our packages coming out with anticounterfeit labels. Each product will have a unique code that you can submit on our website to ensure you have a legitimate Blush item.

And finally, what products are you the proudest of right now that you think bloggers should review and talk about more? 

Oh my… the list is long! I love our dual density, silicone Real Nude collection. I love every single piece! Our Hop dual action, rabbit style vibes are beautiful, with deep rumbly motors. Our Noje collection is giving every vibrator on the market a run for their money! Our Aria collection is full of powerful motors in silicone designs. And they are very affordable too!

Blush Novelties divider image 4

I’ve already tried, and loved, one of Blush’s newer silicone vibrators, the Nude Impressions 01. Because I’ve reviewed a lot of higher-priced sex toys this year (and have more still in my queue) I’m going to be trying out some affordable options from Blush. Their silicone dildos are already listed on my guide to silicone, suction-cup dildos and a few of their items are on my Sex Toys Under-$35 list – but I need to test these for myself. I’ll be reviewing the Real Nude Suko, Hop Trix, Aria Hue G, Luxe Purity 2, and the ultra-affordable Gaia Eco. Despite knowing that their porous sex toys are non-toxic, I just still can’t bring myself to recommend those materials 90% of the time on this blog so I’m trying to elevate the affordable, non-porous items.

Overall, this isn’t a 100% perfect resolution but I never expected perfection. In my conversations with Ducky (and a few others) I simply feel truly convinced that Blush has learned from their mistakes and are on the right path to being a better company. If you want to talk about it further with me, please let me know. If you have questions for Ducky, leave em in the comments.

Author’s note: This is not a sponsored post.Images courtesy Blush Novelties because I don’t own enough Blush products yet to take my own collage photo!

  1. she’s just not as publicly salty as moi
  2. Yes, this is something I’m going to expand on in the near future
  3. I personally prefer the term non-toxic when talking about anything that isn’t silicone, but I’m not editing Ducky’s words
 Posted by at 5:48 pm
Mar 132017
 

When we talk about the many benefits of body-safe silicone for sex toys, we have to talk about how folks can tell the difference between silicone and well, not silicone. There are clues if it’s a translucent material or we can do the flame test, but what if it passes all of that and you still worry? Readers come to me all the time with concerns about a chemical odor despite the material being silicone so hopefully this will lay some fears to rest.

PVC is notorious for having a bad odor right out of the package, due to the plastic softening agents used – phthalates, or not, it seems. Therefore many folks use this odor, or lack of it, to help them determine if something is, or is not, silicone. They believe that a silicone sex toy shouldn’t have any chemical odors and many folks become immediately suspicious of perfectly good silicone sex toys when they open their packaging only to be hit with a chemical scent.

It should also be noted that one way to tell the difference between a really-bad porous material like PVC and a semi-bad porous material like TPR is also odor – generally speaking, TPR/TPE doesn’t have a bad odor. But it could, for many of the reasons listed below. In my personal past experience, the stench of toxic chemicals or cover-up perfumes won’t “air out” in a day or so.  The last time I received a toxic, stinky PVC realistic dildo accidentally for review the smell never abated, never went away. I lasted a week and a half before I took it to the dumpster.

Silicone Does Retain Odors

Because silicone isn’t completely non-porous, it can hang on to odors. We’ve learned this about anal toys (and those odors linger because they’re oil-soluble), but chemical odors that are water-soluble should dissipate a lot easier with a quick wash and some airing out.  The mild soap and water wash (or baby wipes swab, followed up by a “rinse” with a damp cloth for toys not water-resistant) will remove any lingering chemicals – something you should do no matter what with a brand new sex toy – but the most important step is simply letting it air out, free from packaging.

Trapped!

Any of the odor-causing methods below will make the silicone sex toy stink if it still stinks when they package it up. Then, the odors are trapped in the airtight packaging and not releasing until you open it. Items packaged only in cardboard, that are never then shrink-wrapped in plastic, will probably have no-to-low odor because of the cardboard. But if the item is put in a plastic bag and then packaged, or the entire packaging is shrink-wrapped, a chemical odor upon unboxing isn’t something to be immediately concerned about.

The odors can also be trapped, so to speak, from inside the toy, too. Yes, that’s right, the smell is coming from inside the house. Er, toy. How? Why? Well, lubrication of interior parts is one reason, and you can read about that in the next section. Another, manufacturer-specific, reason is the squishy under-layer in Tenga Iroha vibrators. The initial line had a very strong chemical odor that took a long time to dissipate – it reminded me of latex paint. The material under the thin silicone skin was a polyurethane-based squishy foam emitting VOCs. More recent Iroha squishy lines seem to have fixed this. And let’s not forget Lelo’s cringe-worthy scented-on-purpose vibrators – the scent is under the silicone skin, and comes out through the silicone’s pores.

Common Reasons for Silicone Sex Toys Having a Chemical Smell

There are so many factors that can cause a lingering chemical odor. This is actually a lot more common than you may realize. There’s a difference in the curing style and manufacturing process of silicone sex toys between say, the hand-poured RTV platinum-cured silicone that Tantus uses for their dildos and the silicone that goes over vibrators – like HTV (high-temperature vulcanization vs room-temperature).  I’ve read that there can be more curing odors associated with peroxide-cure than platinum-cure, but I don’t know which companies may be using peroxide-cure HTV silicone.

  1. Mold release agent – Basically, PAM for silicone. It’s a lubricant that helps get the sex toy out of the mold. This should get washed off, but cheaper companies may not do a good job of that
  2. Cleaning chemicals – Or, they did get rid of the mold release agent, but didn’t let the product air dry to release the VOCs from the cleaning chemicals
  3. The plastic packaging – if the item is in a plastic molded tray or clamshell, that plastic could be releasing VOCs as well
  4. Glue or dye in the packaging – sometimes instead of a plastic tray, your sex toy is in a foam tray. Maybe it’s dyed a color to match the packaging. Maybe there are multiple layers glued together. Again we have VOCs!
  5. Chemicals released during cure – When talking to numerous vibrator manufacturers they confirmed that during silicone cure a chemical reaction occurs and a strong odor comes with it. It’ll go away with 24-48 hours to air out, and good companies let their products air out before packaging. A cheap company will want to crank production up as much as possible and won’t give their products time to air out.
  6. Lubricants – Not the kind you’ll be using, but the kind used during production. I can’t accurately speculate what any given company would use to lubricate moving parts, but it could be anything from an alcohol-based spray to white lithium grease. If there’s no hard plastic barrier between the greased vibrator guts and the silicone skin of a vibrator, you might be smelling that odor for quite some time. One sex toy that comes to mind is this cheap bendable silicone vibrator – I had one complaint of it smelling so bad that I had to investigate and when I cut it open I noticed a little bit of a machine-shop odor and could tell it was from the lubricant used inside. Since it’s bendable, there was nothing in between the guts and the silicone.

What are VOCs?

Some of you may be wondering – VOC stands for Volatile Organic Compound. When you smell a chemical odor? That’s a VOC. Paint, new shower curtains, sex toys, cleaning products – we can’t escape them. They’re trying to regulate them, but it’s going to be a tough battle. If your new sex toy has a chemical odor, try to let it air out in a non-living-space room *if possible* since many VOCs can cause headaches, or more.

~   ~   ~   ~   ~   ~   ~   ~   ~

The bottom line? Fear not! A chemical odor doesn’t indicate anything bad on its own. Much appreciation to Vibratex, L’amourose, Doxy and Funkit for answering my questions in my research for this article.

 Posted by at 12:51 pm
Nov 292016
 

img_20161129_110321Recently I posted an article calling out Tracy’s Dog for being a shady, shady brand. This isn’t the first time I’ve purposely purchased a sex toy from Amazon suspecting bad results (see also: Glass safety post, Silica Gel post) but it’s the first time I took a leap of faith and committed to filing a report with Amazon. I was happy enough with the results of my chat, and saw a glimmer of hope for cleaning up Amazon. If more folks would file reports, and go beyond just leaving a 1-star customer review, we might be able to slowly whittle away at all of the counterfeit products and the incorrect material claims1. The most effective options are ones for those who have purchased the offending item from Amazon, but even non-customers can do a few things. Here are all the various ways we can start to clean up Amazon:

File an A-to-Z Protection Claim

There’s talk of this “A-to-Z” guarantee protection, and so I looked into it. I quickly hit a snag when I followed these directions:

To file an A-to-z Guarantee Claim on an eligible order:

  • Go to Your Orders.
  • Locate your order in the list and click Get help with order.
  • Select a reason code to describe your issue.
  • Select Request refund through A-to-z Guarantee.
  • Enter the required information and select Submit

Well, I didn’t see the “Get help with order” button on the order I needed to report. I saw it on a couple of other, more recent orders. My order definitely fit in the 90-days timeframe. You might see it if you try to contact the seller, though (but I never have on any order, so I’m not sure why a few showed the link and most don’t) – and you should, to see if you can get your money back. I found no way to contact the seller on my order – perhaps because it was outside of the Amazon 30-day returns? I don’t know. But the A-to-Z thing didn’t pan out. So…Now what?

Live Chat

I went to “Contact Us“. You start by choosing the order you want to report. Then in section 2 you select an issue. I selected “Problem with the order” and then “Wrong item or not as expected”. When Chat opened, I explained the situation at hand: The seller’s ad copy in their listing says silicone, the box says silicone, but it’s not silicone. They didn’t ask me to prove it; they didn’t ask me how I knew. I chose to tell them about my blog and a little about the flame test method. I could have also linked to the post where we talk about the flashlight test on clear TPR and silicone, but I didn’t need to.  They confirmed they were filing a report for me, and told me that if more customers give similar feedback, they’ll investigate the seller. 

I’ve always received good help from Amazon’s live chat, but sometimes it’s been clear that there’s been a bit of a language barrier. In the case of reporting the Tracy’s Dog vibrator, I could tell that the person I was speaking with understood the situation perfectly (and in fact asked me more about everything; she was a med student, too) and I didn’t need to further explain my links, my materials testing, etc. She appreciated the links I gave her though, and thanked me for doing research before contacting them. If others out there ever want to report this particular brand, feel free to link to my Tracy’s Dog vibrator post to give Amazon background information on the problems with the brand.

The bottom line here is this bit from my Live Chat conversation with Amazon – I was told by the Live Chat associate:

“I have submitted your claim. You may also leave feedback on the products review page for others to see. Hopefully we will get more claims and that will speed up the priority of the investigation.”

And when I asked about others reporting:

Those that have bought it from Amazon should definitely contact us as well because it brings the problem to our attention sooner than the reviews. The reviews are more for customers to have an idea as to what others think.”

Write a Customer Review

While the customer review won’t alert Amazon, it could help in deterring others from purchasing the item. Ultimately, this is what we want: we don’t want customers purchasing shady products from shady brands. You can write a customer review even if you haven’t purchased the sex toy from Amazon (but you should own the item, at least). Reviews from folks who’ve purchased though may hold more weight and will show as “Verified Review”.

Leave Seller Feedback

This is again only something that customers who purchased from Amazon can do. In your Orders history next to every item is a “Leave Seller Feedback” button.  I gave the seller 1 star, confirmed that it arrived on time, said that it wasn’t as advertised, and again discussed material discrepancy in the comments section. This will be seen by both Amazon and the seller. Too many bad seller feedback reports will also cause an investigation.

amazonreport4

Report Incorrect Information

There’s a link that you will only see if you’re logged in to your Amazon account, where you can report incorrect information. You don’t need to have purchased the product, but you should be certain that the information in the listing is incorrect. The link can be hard to spot; it floats around based on the size of the product picture.  If the picture is small, the link is right up under photo or bulleted list of product highlights. If the picture is large the link may float farther over to the right. Below are two examples.

amazonreport1

amasonreport2

When I clicked on the link, because the incorrect information was everywhere and not just the bulleted points, I chose “Other product details” first, and then after some thought I went back and reported again to point out the bulleted list. The next drop down wants to know what the issue is. I put “incorrect information”, but “product quality issue” may also be valid. On listings like the items I purchased for the Silica Gel post, I would choose “conflicting information” because those items said silicone in some parts of the listing, silica gel in others, and so on. Does it help to report over and over again on the product for every issue? I don’t know. Because we could say that the Tracy’s Dog rabbit vibrator also had “conflicting information” – while all of the ad copy from the seller, Tracy’s Dog, said silicone the Product Description (which I assume Amazon writes?) said TPR. But it only ever said TPR in that one little section, and that is easy to overlook when they say “silicone” 15 other places.

amazonreport3

It would take a massive effort worldwide, really, and I feel that this reporting needs to be done across the board – not just sex toys, but all items on Amazon that you receive which seem in poor shape. Counterfeit products are rampant on Amazon, products of all kinds, and these counterfeits are killing small businesses. Maybe a change can happen; maybe Amazon will just stop selling sex toys. Until this massive change happens, though, please think twice before you buy that sex toy from Amazon.  You’ll get much better customer care and support by shopping with amazing folks like Shevibe, Early to Bed, Come as You Are, Smitten Kitten and many other small, feminist shops both online and in-store  – for more information on where to shop, go to the last portion of this article.

 

 

  1. allow me this one moment of sheer optimism
 Posted by at 12:54 pm
Nov 272016
 

Remember when I thought that “Womanizer” was the worst name for a sex toy? “Tracy’s Dog” is worse, and it’s the brand name. It might be the worst brand name I’ve ever heard. Stick with me here; I know you may be wondering if it’s April 1st already but you’ll soon see this isn’t your average sex toy review.

Tracy’s Dog – A Brand I Do Not Trust

You won’t find “Tracy’s Dog” at the retailer I trust most, SheVibe, or other retailers I trust like Come as You Are, Early to Bed, Smitten Kitten, Babeland, and more. Where will you find it? The retailer I trust least – Amazon. Tracy’s Dog has been trying to get me to review their sex toys for ages now. They’ve sent a bunch of emails. I’ve always refused because I won’t review sex toys that come from Amazon and only Amazon because reasons. Some reviewers have tried out the brand, and not everyone hated it. There was a really eyebrow-raising issue with Cara Sutra’s Pleasure Panel reviewers and their “Liquid Silicone” dildos – two people received a “Liquid Silicone” dildo with a “Materials Test” result paper which supposedly came from a testing lab and claims the material is SILICA GEL – links and photos further down. Not silicone, for they are not the same thing. And as I’ve reported before, silica gel is a desiccant – not a sex toy material!

The Tracy’s Dog Flirt Rabbit sells for $13.98 at Amazon, is not made from silicone, and is a nightmare. I bought this stupid thing from Amazon for that piece I wrote illustrating water-clear TPR and cloudy-clear silicone. I also bought this because on the Amazon listing, in amidst all the SEO words, Tracy’s Dog claims it is silicone in the title. The “highlights” bullet list calls it silicone. The fucking packaging calls it silicone. Multiple places throughout the page call it silicone. Finally way down under “Product Description”, it’s called TPR. Most people will not see this, though, and think they’re buying affordable silicone. This. Is. Not. Silicone. This is why I avoid “white label” sex toy brands, and brands that you only see on sites like Amazon, Ebay, AliExpress and Groupon. The “branding” on this piece of junk is literally a fucking sticker. So yeah, be prepared to see this godawful thing from other “brands”, too.

51xasgt4mjl

“Tracy’s Dog® Flirt Rotating Bullet 36-frequency Thrusting Soft Silicone Powerful Rabbit Vibratoir G-spot Stimulation Vibe Clit Masturbation Dildo (Purple)”

*sigh*

  1. It’s not silicone.
  2. What is 36-frequency?
  3. Vibratoir?
  4. Not a Dildo
  5. SUITABLE FOR BAR FLIRTING

AND THEN. Oh because the listing gets better. We’re still up at the top here – just under the image where they bullet-list the highlights and say:

The rabbit vibrator is made of healthy senior silicone, crystal clear,vivid skin touch feeling

What, pray tell, is “healthy senior silicone”? Also, no, not “skin touch” feeling. It feels like goddamn softened plastic. I’ve felt TPR that does feel realistic-ish, but not this!

Realistic big glans,telescopic bead design, 36-frequency vibrating,adjustable power,can auto thrust to you body, direct sexual desire,like a fire burning all your passion

Oh, you’ll feel a fire, alright, after you’ve used it too many times and the itsy bitsies living in the pores give you a yeast infection.

“Rotating, Vibrating, Thrusting, knock the door of your heart.”

  • The design of this product bases on in-depth analysis of the Europe and the United States female’s sexual-mind. Its size and appearance according with human body engineering design can let a female fondle admiringly.
  • Thrusting soft silicone combined with strong power motor creates infinite fun. ..Powerful rotating bullets coupled with the unique flapping wings make you passionate.
  • Built-in the most advanced motor, provide a steady stream of power for the strong speed.

The two long cute antennas and wings vibrating with36 frequency tender massage your body, releasing all of your sexual desire and pleasure. The realistic soft big glans can thrust into your body slowly, conducting you into a wonderful happy world. Under the glans penis, the large raised silica gel points stimulate the right place, making you excited. The 101 pleasure floating-point around the stick, surrounding the passion of thread, give you a good friction.12 adjustable speed,36 frequency and 360 ° rotation can fully satisfy you.

1. For couples: This toy can satisfy curiosity and increase the newness.

2. For solo: No longer lonely with it in the night.

3. For the senior players: It helps you explore new things.

4. For beginner: It provides the instant resource for love.

tracysdogbox tracysdogbox2

Note: Text appearing in dark red is directly from the Amazon listing, and written by the brand. There’s just so much to unpack here, and this is only the fucking Amazon listing. So, it’s right there on the Amazon page, why did I copy it, you’re wondering? In case they change it – plus it’s funny (and sad).”No longer lonely in the night” – now, if we were talking about an actual dog, providing actual companionship, sure. But a vibrator? A vibrator will not ease your lonliness, nor is it meant to. Vibrators are also not there for love. The orgasms you get from a really great sex toy that makes you come harder than you thought possible, the kind of sex toy that makes you want to give them as gifts to everyone you meet – sure, those may produce endorphins that mimic love and if you try to steal my Pure Wand or Kate’s Double Trouble you will be hurt. But love? Ehhh, you’re pushing it.

Sure, we can absolutely chalk a lot of this up to “lost in translation”. After all, the vibrator is made for Asian women. Not kidding.  In amongst all of the typos and bad translation it says on the back of the packaging: “the product Dimensions boby [sic] feature based on Asian design, tailored specifically for Asian women”.  Also on the back of the package is where they say that it is “crystal clear silicone”. Um, no, no it’s not. You want proof beyond this post? It failed the flame test spectacularly.

tracysdogburn tracysdogburn2 tracysdogburn3

Anyway. Since this post is about this particular vibrator, I want to tell you a few things about it.

  1. Yes, it thrusts. Poorly.
  2. Yes, it rotates. However the rotating section of “beads” has sharp points on it and can be felt through the thin material.
  3. The only part that vibrates is the clitoral arm, which is, of course, buzzy and mediocre at best. Not powerful.
  4. It’s shit. Even if it were silicone, it’d be shit. Don’t fucking buy it!

I Won’t Trust a Brand Who Lies

Here’s the thing. Yes, there are products from this brand that are indeed silicone. There are positive reviews for these products from sex toy reviewers. But I will never endorse ANY Tracy’s Dog product, ever, despite it being affordable silicone because they lie. They’ve lied in 16 ways about this rabbit vibe; they’ve lied about those “Liquid Silicone” dildos – even though that 2016-dated product material test affidavit went out with multiple dildos they claim it was a TYPO and sent out another test report from a different lab DATED 2010. SIX FUCKING YEARS AGO.  Below you can see the two test papers that were sent to the reviewer and originally appeared at carasutra.com in this review, used with permission from Cara. At the left is the 2016 report, which doesn’t name any specific sex toy, listing the material as “silica gel”. At the right is the 2010 report, again not naming any specific sex toy. You can see what an actual materials test report looks like from a reliable lab by visiting BadVibes.org. I’ve also sent out an item for testing to a lab and received the same test report styling as BadVibes did. No decent lab would put forth such strange, vague test result papers.

Tracy's Dog material test paper from a lab reads: Sample Name - Sex toy. Sample Material: Silica Gel. Tracy's Dog Materials Test Report from a different lab, offered up as the "real" lab test. No sex toy name is defined, material is "liquid silicone rubber" and the report is dated 2010

Update: A review of the “Tracy’s Dog Double Silicone Thick Dildo” brought yet another atrocity to my attention. As the reviewer states, the company lists it as having a soft TPE exterior and a silicone interior. This just isn’t done. There’s no reason for it, and the silicone (if there is any) is hidden under a layer of porous material. Again, I don’t trust this at all. More lies!

I can’t recommend this company, at all, for any product, full stop. Even the items rated well by other bloggers can be found in similar form from more reputable companies. The brand Tracy’s Dog now live on my Blacklist. If you need an affordable sex toy, check out my list of sex toys under $35.

35under35small

 

ETA: At the suggestion of others I decided to contact Amazon. Their A-to-Z thing wasn’t activated (when looking at orders history, you should see a “help with this order” button or something, and I didn’t) so I ventured into Live Chat. I’m sharing the chat, but I want to point out: the way to get dodgy sellers/brands like Tracy’s Dog off Amazon is for CONSUMERS to file reports the way I’ve done. If enough people who’ve purchased the item report it as misleading ad copy, etc to an Amazon associate, then an investigation may be opened.  There is also a “report incorrect product information” link to click on the page, which can be done by anybody. It took me a little looking to find it, but it’s up at the top, after the item photos, on the right side. 

In my chat with an Amazon associate, once I explained what the situation is and showed them the link to Cara’s review with the shady lab test reports, etc, I was told that the person was filing a claim so that the item page can be taken down for review. I confirmed that I personally didn’t want a replacement, that I wanted to report the brand & seller. The helpful associate let me know she was asking her supervisor for any other steps that can be taken to report the problem. I was told: “I have submitted your claim. You may also leave feedback on the products review page for others to see. Hopefully we will get more claims and that will speed up the priority of the investigation.” and when I asked about others reporting: “Those that have bought it from Amazon should definitely contact us as well because it brings the problem to our attention sooner than the reviews. The reviews are more for customers to have an idea as to what others think.”

 

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