About 3 or 4 months ago I was looking up something on the We-Vibe website and I noticed that while some of the icon links to the Salsa/Tango still existed, you couldn’t see the Salsa on their page anymore. Just the Tango. I had my suspicions that this meant they were discontinuing my beloved Salsa. I reached out to them first on Twitter for confirmation, and didn’t get a response. After about a week, I tried Facebook, I posted my question on their page. No response. I let it go for another month or so and decided to try asking again. Yet again, both inquiries on Facebook and Twitter were just flat-out ignored. What is the point of having social media accounts if you ignore people?
Last week then I decided to contact them directly, and sent an email via the site.
Hello. I have tried numerous times to reach out to your company on social media sites like Twitter and Facebook. All 4 times I’ve been ignored. I see on your site here that you do not show photos of the Salsa anymore, you just talk about the Tango. Since the shape of the Salsa is the one I recommend slightly more (it is versatile in replacing anything that uses an RO-80mm bullet, for example), I am wondering if you have discontinued it and if so, why. The colors are great!! Many users are not feminine and appreciated the gender-neutral color scheme.
I’m a sex toy reviewer/blogger and I’m probably one of your loudest supporters of the Salsa & Tango. I recommend them to nearly every person who contacts me for sex toy help; I tell retailers who want to work with me to carry them, and I compare every other clit vibe (and sometimes even internal vibes) to the Salsa & Tango. They’ve quickly become my only vibrator needed and Holy Grail. Suffice to say, I’m quite disheartened that my simple questions about product discontinuance are consistently ignored on social media. I’d like to properly alert my readers to purchase Salsa wherever they see it if my assumptions are correct. Can you please respond and let me know??
Their response was quite….lackluster.
Thank you for contacting We-Vibe Customer Care.
We have consolidated our product line and as such the Salsa is no longer in production, though it is still widely available in many retail stores. The Tango and the Salsa are virtually identical with the only discernible difference being the shape and the colour. The Tango proved more popular than the Salsa, though the decision to stop producing the Salsa was not based on gender preferences but rather on sales.
*blinks* No apologies for the lack of response time and again on social media sites, not even a “Thanks for recommending our product, glad you like it” half-hearted attempt at giving a shit. Call me naive but I’m surprised. Hell I’ve had a more personal and heartfelt response from Doc Johnson. I think Tantus is likely a bigger company than We-Vibe but Tantus goes out of their way for superb customer service.
I’ll still continue to recommend the Tango, although it will be with a tiny bit less enthusiasm than the Salsa (even though, yes, they are virtually identical, the only difference being color and tip shape). However I will recommend the Tango only because I love the vibrations, not because I love the company. I’m so damn sick of “girly” shades of blue, pink and purple – the red, black and white of the Salsa were such a welcome change. So buy up the Salsa when you see it if you think you prefer the color and/or tip shape. At least on EdenFantasys, you’ll be able to tell if they’re truly out of stock or finally discontinued – I’ve shown examples below, the left is the Salsa out of stock til Feb 4th, the right is a Liberator product that they no longer carry.
On that note, I’d love love love to giveaway a Salsa or two to my readers as a proper send-off for my most-loved vibrator ever. If anyone would be interested in sponsoring such a thing, please contact me.
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Update: Standard Innovations Marketing has contacted me and apologized for the lack of response on social media sites and has said that they will be improving their online presence drastically. I really do hope so; in this age, social media is huge and it’s often the place where many people go to first for customer service. Unfortunately our collective sadness over this discontinuance can’t stop the ‘wheels of progress’, we can’t save it like a petition for a TV show. SI said: “With regards to the Salsa, we too are sad to see it go, but as our brand evolves we needed to make space in our line up for future products. We also appreciate your feedback with regards to colour. This is something we will seriously consider when developing new products.” So I do hope that they continue to expand into more gender-neutral colors. In regards to the Salsa, I will be sent a whole case to give away as I see fit! I’m still sad that I won’t be able to recommend it to all my lovely readers BUT I’m thrilled that at least a few more people will be able to own one. I just need to figure out how best to go about doing it. I’d really like to see the Salsas end up with people who are like me, who have been searching and searching for a clitoral vibrator that has the power and depth we need. I’ve reviewed or owned over 100 vibrators and the Salsa/Tango wins, hands-down, above everything that I’ve tried.
Update 2-7-13: EdenFantasys has it back in stock finally, and until the 15th you can get it 25% off (use couponcode Hot4YOU). Who knows how long they’ll have it or how many they have/can get. I wouldn’t wait.